We claim Parabeam is superior and far more reliable than imported brands of wireless “driveway alert systems” currently on offer, and back up that claim with a 3-Year warranty, the best for this class of product.
The degree to which other suppliers trust their product is obvious by short 1-Year warranties, and often excluded are important components consumers really need to know they are covered for, like batteries. To offer a proper warranty a brand must have a proven, low failure rate over time and Parabeam has that record since 2003. A supplier who gives a short warranty period probably knows more about their product than they are letting on.
Valid from 1st February 2009.
All items listed below are covered for 3-Years for natural failure or manufacturers defect.
- Solar panels
- Batteries
- Beam transmitter
- Beam IR emitter
- Indoor base receiver
- Power pack
- MegaBeam antenna
- Transmitting antenna
What is not covered- Flood or water damaged items
- Physically damaged items
- Lightning damaged items
- Mains power-surge damaged base receiver or power pack
- Any item that has not been installed according to the instructions and as a result, has been damaged
Non-Parabeam items limited to a 1-Year warranty- GSM Modules
- Pocket Receivers
- Systems that are continuously moved from one location to another, such as those used for temporary security
- Pocket Receivers are not manufactured by the manufacturers of Parabeam and are limited to a 1-Year warranty because they are subject to much more physical wear and tear.
What happens if something gets damaged?Occasionally something is accidentally damaged during the warranty period, more often than not we will supply replacement parts at a subsidized price, or sometimes at no charge. This is entirely at our discretion.
Making a warranty claim- Please call us to report a fault before returning any equipment, often we are able to correctly diagnose and resolve a problem over the phone. If we are not made aware of a problem we can not help resolve it, so please do not leave a problem un-addressed.
- The manufacturer or re-seller does not pay for third party callouts, since kits are supplied in DIY form, intended to be installed by the purchaser.
- If the system was installed by an alarm company, you must call the alarm company if a problem arises. If they no-longer exist or are not helpful, please call the manufacturer immediately
- Parabeam kits of are a set of individual items, just like a home alarm system is made up of individual items like batteries, sirens and motion sensors, and as such individual faulty items are replaced under warranty not the entire set of items you pruchased initially.
