New Zealand

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Australia

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3 Year Warranty

We (Paratronics Developments Ltd) are confident in our Parabeam product line and believe it out-performs any other driveway alert system on the market today.

We have developed Parabeam to be robust and hassle-free. One way we ensure our customers can purchase our product with confidence is to offer a 3 Year Warranty – the best we know of for this kind of product.

WHAT IS COVERED

Our 3 Year Warranty covers the ® products we manufacture; protecting against defects in materials and workmanship for three years.

Our warranty covers –

  • Beam Transmitters
  • Beam IR Emitters
  • Indoor Base Receivers
  • Power Packs
  • MegaBeam Antenna
  • Transmitting Antenna
  • Solar Panels
  • Internal rechargable batteries

WHAT IS NOT COVERED

Our 3 Year Warranty does not cover items damaged by flooding, lightning, power surges, or where our products have been incorrectly installed, or in situations where ® systems are being continuously relocated or reinstalled.

NON-® PRODUCTS

Some of the add-on products we sell with ® are not manufactured by Paratronics Developments Ltd. These products are limited to the warranty specified for the specific item.

These products include GSM Controller Modules, IP Cameras, hunting/covert cameras, fixed wireless terminals and Pocket Beepers.

HOW TO MAKE A WARRANTY CLAIM

Please call us to report a fault before returning any equipment as often we are able to correctly diagnose and resolve the problem over the phone.

If the fault cannot be resolved over the phone we will issue an RMA (Return Merchandise Authorization) number and arrange for the faulty item to be returned to us for repair.

PLEASE NOTE: WE WILL NOT ACCEPT FAULTY GOODS WITHOUT AN RMA NUMBER.
If your ® system was installed by a third party installer (eg: an alarm company), please contact them first. If they are not helpful, or no longer exist, please contact Paratronics Developments Ltd, and we will assist you.

PLEASE NOTE: WE, OR ANY OTHER RE-SELLER, WILL NOT PAY FOR THIRD PARTY CALLOUTS, SINCE KITS ARE SUPPLIED IN DIY FORM, INTENDED TO BE INSTALLED BY THE PURCHASER.

WHAT WE WILL DO IN THE EVENT OF A CLAIM

We will repair any ® device which proves to be defective in materials or workmanship, in a timely manner. In the event where a fault is not easily determined or a repair is not possible, we will replace the faulty device.

A FINAL NOTE

A ® system is made up of individual items. As such, individual faulty items are repaired or replaced under the warranty; not the entire purchased ® system.